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Vicki Lenz
Vicki is the author of three other books, including The Saturn Difference: Creating Customer Loyalty In Your Company. Vicki writes and speaks on creating loyalty by looking at your business from the customer perspective. Her insights are based on twenty years' experience in sales and marketing positions and as a business owner. She is the president of Emphasis On Customers! and speaks nationally on marketing and customer loyalty. She is also a well-known ghostwriter.