Beyond Reengineering

How the Process-Centred Organization is Changing Our Work and Our Lives

Michael Hammer

Publisher: HarperCollins, 1988

ISBN: 0-00-638711-X

Synopsis:

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Table of Contents:

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• Part I Work
1. The Triumph of Process
2. Voices from the Front Lines (I)
• Deborah Phelps of Showtime
• Bob Rankin of GTE
• Diane Griffin of Aetna
3. From Worker to Professional
4. Yes, But What Does It Mean for Me?
• Will I Succeed in This New World of Work?
• How — and How Much — Will I Be Paid?
• What Title Will I Have
• What Sort of Future Can I Expect?
• Part II Management
1. From Manager to Process Owner
• Design
• Coaching
• Advocacy
2. What Is Business Anyway?
• Principle 1: The Mission of a Business Is to Create Value for Its Customers
• Principle 2: It Is a Company's Processes That Create Value for Its Customers
• Principle 3: Business Success Comes from Superior Process Performance
• Principle 4: Superior Process Performance Is Achieved by Having a Superior Process Design, the Right People to Perform It, and the Right Environment for Them to Work In
3. What's Football Got to Do with It?
4. The End of the Organizational Chart
5. Voices from the Front Lines (II)
• Bob McMillan of Progressive Insurance — Process Owner
• Jim Marr of Texas Instruments — Coach
• Emmanuel Kampouris of American Standard — Business Leader
• Part III Enterprise
1. The Soul of a New Company
2. Corporate Jericho
3. Rethinking Strategy
4. The Process of Change
• Part IV Society
1. What I Tell My Children
2. Picking Tomorrow's Winners
3. Utopia Soon or Apocalypse Now?