Change Management Skills and Strategies, 2^nd Ed.

Managing Development and Change -- Unit 11

The Open University

Publisher: The Open University, 1997

ISBN: 0-7492-7969-9

Synopsis:

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Table of Contents:

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• Session 1 Consulting
• 1.1 The Skills of the Consultant and Change-Agent
• Establishing contact and gaining entry
• Contracting
• Diagnosing
• Planning
• Intervention
• Evaluation of the changes
• Stabilization and withdrawal
• 1.2 Choosing and Using External Consultants
• Finding a consultant
• Session 2 Information Gathering
• 2.1 Introduction
• 2.2 The Need for Interviews
• Consulting interviews
• 2.3 Preparation
• 2.4 Recording and Making Notes
• 2.5 Making Contact
• 2.6 Carrying out the Interview
• Opening the interview — welcome and supplying information
• Getting underway — acquiring information
• Order of questions
• Closing down and parting
• 2.7 Maintaining Control
• Wording questions appropriately
• Using silence
• Probing for more information
• Body language
• Keeping track of time
• 2.8 Processing the Information
• Looking at your performance
• Analysing your interview
• 2.9 Follow Up
• Contingency actions
• Session 3 Shaping Change
• 3.1 Seizing Opportunities and Taking Responsibility
• 3.2 Avoiding, Reducing or Overcoming Resistance to Change
• 3.3 Making It Happen
• Session 4 Planning and Implementing Change
• 4.1 The Need for Strategy
• 4.2 Alternative Approaches
• Turnarounds
• Slatter's eight step recovery strategy
1. Gain management control
2. Establish and communicate credibility with stakeholders
3. Assess existing managers and replace if necessary
4. Evaluate the business
5. Action planning
6. Implement organization change if necessary
7. Motivate management and employees
8. Installation or improvement of budgetary systems
• Achieving control
• 4.3 Process and Politics in Implementing Change
• Logical incrementalism
• A comment on risk taking
• Stress
• 4.4 Planning and Scheduling
• The bar chart
• Critical path analysis
• On using computers for planning and scheduling change
• 4.5 Towards Successful Implementation of Change
• Session 5 Learning the Lessons of Change
• Session 6 Managing Development and Change: A Learning Review
• 6.1 What Have I Learned?
• 6.2 Sharing Your Learning — Benefits and Pitfalls
• 6.3 What Happens Next?