ERP

The Implementation Cycle

Stephen Harwood

Publisher: Butterworth-Heinemann, 2003

ISBN: 0-7506-5207-1

Synopsis:

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Table of Contents:

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1. Introduction
• 1.1 Using This Book
2. Historical Perspective
• 2.1 Executive Information Systems (EIS), Business Intelligence (BI) and Data Value
• 2.2 Electronic Data Interchange (EDI)
• 2.3 Emergence of e-Commerce
• 2.4 Supply Chain Planning (SCP)
• 2.5 Customer Relationship Management (CRM)
• 2.6 Convergence
3. The Present Generation
• 3.1 ERP or Enterprise Application Software
• 3.2 Features of ERP Software
• 3.2.1 Implementation Phase
• 3.2.2 On-Line Phase
• 3.2.3 Adaption Phase
• 3.3 Application Functionality
4. The Next Generation
5. Marketplace Dynamics
• 5.1 An Appreciation of the ERP Marketplace as a Turbulent Global Pool of Software Providers
• 5.2 Software Providers
• 5.3 VARs, Business Partners, Consultants
• 5.4 Buyer Beware'
6. Initial Need
• 6.1 Why
• 6.2 Cost
• 6.3 Justification – Cost Benefits
7. Requirements Definition
• 7.1 Getting Started
• 7.2 How to Meet These requirements
8. Vendor Selection
• 8.1 Decide How to Select a Vendor
• 8.2 The Short-List Route
• 8.2.1 Stage1: Finding Out Who Is Out There (Generating the First List)
• 8.2.2 Stage 2: Potential Vendors
• 8.2.3 Stage 3: Reduce the Short-List to Those Who Are Deemed Most Suitable
• 8.2.4 Stage 4: The Final Selection
9. 'Closing the Deal'
• 9.1 Contract Negotiation
• 9.2 Reflection
10. Introduction to Implementation
• 10.1 Lessons from History
11. Implementation Methodology
• 11.1 The General Approach
• 11.2 Management of the Project
• 11.2.1 Otganization
• 11.2.2 Scope
• 11.2.3 The Project Plan
• 11.2.4 Budget
• 11.2.5 Problem Resolution
• 11.2.6 Risk Assessment
• 11.2.7 Performance
• 11.2.8 Vendor Management
• 11.3 System Issues
• 11.4 Training and the Need for a Training Strategy
• 11.4.1 Defining Learning Objectives
• 11.4.2 Determine Content
• 11.4.3 Plan
• 11.4.4 Assess
• 11.4.5 Review
• 11.4.6 Cost/Budget
12. Implementation
• 12.1 Implementation of the Training Strategy – Phase 1
• 12.1.1 Content – Understand Application Functionality
• 12.1.2 Planning
• 12.2 Define Processes
• 12.2.1 A Theoretical Framework
• 12.2.2 Collage'
• 12.2.3 Understand What Is Being Done Now
• 12.2.4 Quick Fixes
• 12.2.5 Business Process Re-Engineering
• 12.3 Prototyping
• 12.3.1 The Issues List
• 12.3.2 Software Modifications – Compromise Between Process and Software Functionality
• 12.3.3 Usability
• 12.4 Pilot
• 12.4.1 Preparation
• 12.4.2 Simulation
• 12.4.3 Follow-Up
• 12.5 Responsibilities
• 12.6 Documentation
• 12.6.1 Procedures and Work Instructions
• 12.6.2 Job Descriptions
• 12.6.3 Reports
• 12.6.4 Stationery
• 12.7 Implementation of the Straining Strategy – Phase 2
• 12.7.1 The Programme
• 12.7.2 Plan
• 12.7.3 Deliver and Assess
• 12.7.4 Review
• 12.8 Data Set-Up
• 12.8.1 Migration of Data
• 12.9 Last Minute Check
13. GoLive/Review
• 13.1 Problems and Problem Resolution
• 13.1 The User Help-Desk
• 13.2 The First Month End
• 13.2 Review
14. On-Going
• 14.1 Continuous Improvement
• 14.1.1 The Cultural Dimension
• 14.1.2 Organizational Learning and the Learning Organization
• 14.2 Upgrading versus New Software
15. Finale