Knowledge Management in Practice, 2^nd Ed.

Managing Knowledge -- Unit 12

The Open University

Publisher: The Open University, 2001

ISBN: 0-7492-7774-2

Synopsis:

Toggle Synopsis

Table of Contents:

Toggle Table of Contents

1. Introduction
• 1.1 The Case for Knowledge Management
• 1.2 The Essence of Knowledge Management
• 1.3 Aims
• 1.4 Learning Objectives
2. The Practitioner’s Perspective
• 2.1 Trends in Knowledge Management
• 2.2 Principal Practices
• 2.3 Knowledge Management Initiatives
• 2.4 Delivering the Benefits
• 2.5 Typical Starting-Points
• 2.6 Summary
3. Preparing the Plan
• 3.1 Factors in Planning
• 3.2 Knowledge Assessments and Audits
• Knowledge management assessment tools
• Conducting a knowledge audit
• Identify existing knowledge management practices
• Aligning with suitable initiatives
• 3.3 Developing the Plan
• Enablers
• Levers
• Foundations
• Common pitfalls
• 3.4 Justifying Knowledge Management
• 3.5 Summary
4. Implementing the Plan
• 4.1 Implementation as Evolution
• 4.2 Selecting a Pilot
• 4.3 Mobilizing Resources
• 4.4 Developing the Processes
• The innovation cycle
• The development cycle
• 4.5 Knowledge Transfer Processes
• 4.6 Sustaining the Effort
• 4.7 Why Knowledge Management Succeeds or Fails
• 4.8 Critical Success Factors
• 4.9 Summary
5. Conclusion