Learning Through Knowledge Management

Ann Y. E. Loh, Lim Kwang Kok, Pervaiz K. Ahmed

Publisher: Butterworth-Heinemann, 2002 , 324 pages

ISBN: 0-7506-4710-8

Synopsis:

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Learning Through Knowledge Management provides an insightful overview of the main issues integrating learning and Knowledge Management. It offers a rich resource of case examples that highlight Knowledge Management in practice.

The text explores and defines learning and Knowledge Management concepts, and deals with the elements that play an important part in determining implementation success in the organization. The chapters present a managerially oriented discussion of the following key areas:

• The role of processes in managing knowledge
• The behavioural side of Knowledge Management
• Leadership reflexes for Knowledge Management success
• The key features of Information Technology required for Knowledge Management
• The future of Knowledge Management as part of organization management

There are many case studies which include:

• British Airways
• BP Amoco
• Ford
• Hewlett-Packard
• IBM
• Singapore Airlines
• Swedish Police
• Xerox

The case studies encompass a diverse and broad range of sectors, maturity of practice, problems and approaches to Knowledge Management.

Table of Contents:

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• Part One
1. Knowledge management and learning for organizations
2. Process approaches for management of knowledge and learning
3. Culture for knowledge sharing and transfer
4. Leadership role in the management of knowledge structures and culture
5. Measurement and technology
6. Learning knowledge management imperatives: present into future
   
• Part Two — Case Studies
7. British Airways
8. BP Amoco
9. Celemi
10. Chevron
11. CMG
12. Ford
13. Hewlett-Packard
14. Honda
15. IBM
16. ICL
17. Lucent Technologies
18. Monsanto
19. Pacific Western Airlines
20. The Post Office
21. Quidnunc
22. Singapore Airlines
23. Swedish National Crime Intelligence
24. Xerox