Making Connections

The Capable Manager -- Book 15

The Open University

Publisher: The Open University, 1995

ISBN: 0-7492-4925-0

Synopsis:

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Table of Contents:

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• Session 1 Looking back to ‘Managing People’
• Introduction
• 1.1 The Relevance of Culture
• 1.2 People as Customers
• 1.3 Resolving the Problem
• 1.4 Soft and Hard Problems
• 1.5 A Personal Review
• Summary and objectives
• Session 2 People and Operations
• Introduction
• 2.1 Inputs, Transformations and Outputs
• 2.2 Organizational and Component Operations
• 2.3 Operations and People — Some First Connections
• 2.4 Strategic Options
• 2.5 Personal Product Lifecycles
• 2.6 High Trust and Low Trust Relationships
• Summary and objectives
• Session 3 Managing Data and Managing Information
• Introduction
• 3.1 Managing the Flow of Information
• Transforming data into information
• The facts do not speak for themselves
• Discovering the lessons
• 3.2 Data, Information, Values and Decisions
• A final note about probability
• Summary and objectives
• Session 4 All-round Managing
• Introduction
• 4.1 Getting Started
• Spanning the categories of management activities
• The Fayol manager
• 4.2 Operational Flying
• Sustaining the operation
• Processing the data
• The operational and the strategic
• The all-round manager
• Summary and objectives
• Session 5 Students Talking About the Examination
• Introduction
• 5.1 Preparing for Your Examination
• 5.2 Assessing an Examination Answer
• Summary and objectives
• Session 6 Looking Back, Looking Ahead
• Introduction
• 6.1 Looking Back
• 6.2 Looking Ahead
• Summary and objectives