Managing the Change Process, 2^nd Ed.

Managing Development and Change -- Unit 9

The Open University

Publisher: The Open University, 1997

ISBN: 0-7492-7974-5

Synopsis:

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Table of Contents:

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• Session 1 The Systems Intervention Strategy
• 1.1 Setting the Context
• 1.2 The Three Phases of the Systems Intervention Strategy: Diagnosis, Design and Implementation
• 1.3 The Systems Intervention Strategy
• 1.4 The Project Sponsor and the Change Team
• Session 2 Working with SIS: Diagnosis
• Step 1: Entry
• Step 2: System Description
• Step 3: Identify Objectives and Constraints
• Checking back to the project sponsor
• Objectives, constratints and measures
• Setting objectives
• Sorting out options, objectives, measures and constraints
• Step 4: Formulate Measures for Objectives
• Session 3 Working with SIS: Design
• Step 5: Generate Options
• Step 6: Model Options
• Step 7: Evaluate Against Measures
• Dealing with uncertainty
• Session 4 Working with SIS: Implementation
• Step 8: Design Implementation Strategies
• Step 9: Carry Through
• Anticipating reactions
• Your role as change agent
• The need for planning
• The need for control