Planning and Managing Change

The Capable Manager -- Book 8

The Open University

Publisher: The Open University, 1996

ISBN: 0-7492-4919-6

Synopsis:

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Table of Contents:

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• Session 1 Change
• Introduction
• 1.1 Why is Change Important?
• 1.2 Change and You
• External pressures for change
• Internal pressures for change
• The top-down approach
• The bottom-up approach
• The expert approach
• Combining all three approaches
• Summary and objectives
• Session 2 Analysing Change Situations
• Introduction
• 2.1 Levels of Change
• 2.2 Attitudes and Roles
• 2.3 Forcefield Analysis
• Driving forces
• Restraining forces
• 2.4 Restraining Forces: Resistance to Change
• Summary and objectives
• Session 3 Choosing a Change Strategy
• Introduction
• 3.1 Strategies for Planning and Implementing Change
• Directive strategies
• Negotiating strategies
• Normative strategies
• Analytical strategies
• Action-centred strategies
• 3.2 Factors Affecting the Choice of a Change Strategy
• Summary and objectives
• Session 4 Change Programmes
• Introduction
• 4.1 Three Stages of Implementing Change
• Stage 1 — unfreezing
• Stage 2 — changing
• Stage 3 — refreezing
• 4.2 Evaluating Change
• 4.3 A Checklist for Change
• Video Notes — 'Controlling change at Boots'
• 4.4 Drawing the Threads Together
• Summary and objectives