Practical Business Re-Engineering

Tools and Techniques for Achieving Effective Change

Nick Obolensky

Publisher: Kogan Page, 1997

ISBN: 0-7494-1965-2

Synopsis:

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Table of Contents:

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• Part 1 Making It Happen
1. Introduction
1. What Is Business Re-engineering?
2. Four Steps Towards Continual Change
3. Know What Yoy Want
4. Make a Plan
5. Do It!
6. Monitor
7. Changing the Change and Continual Change
8. The Change Process
9. Next Steps and Summary
2. Know What You Want
1. Understanding the Need and Ability to Change
2. Analysis of Key Stakeholders and Their Needs
3. A Framework for Success
4. Summary
3. Make a Plan
1. Suggested Planning Outline
2. The Planning Process
3. Summary
4. Do It!
1. Technical Techniques
2. Cultural Techniques
3. Summary
5. Monitor
1. Monitoring Action
2. Monitoring Results
3. Summary
6. Changing the Change and Continual Change
1. Changing the Change
2. Continual Change
7. The Change Process
1. Culture Change Programme
2. The Use of Project Teams
3. The Use of Workshops
4. The Use of Facilitators
5. The Use of Training Seminars
6. The Use of an 'Academy'
7. The Use of 'Ten Commandments'
8. The Use of Change Programme Communication
9. Summary
8. Next Steps
1. It's Up To You!
2. Get Your Team Involved!
3. You Are Not Aline!
4. Set a Realistic Timetable!
5. Strive for Continual Improvement!
6. Summary
• Part 2 Case Studies
• Introduction
1. AT&T Global Business Communication Systems
2. Banca d'America e d'Italia
3. Birmingham Midshires Building Society
4. Cigna International (UK)
5. Digital South Pacific
6. Ford
7. Kingston Hospital
8. National Vulcan Engineering Insurance Group Ltd (UK)
9. Oticon
10. The Progressive Corporation
11. Siemens Nixdorf Service
• Part 3 Appendices: Tools and Techniques
• Appendix 1 Analytical and Process Tools and Techniques
1. Introduction
2. Tools for Customer Analysis
3. Tools for Supplier Analysis
4. Tools for Employee Analysis
5. Tools for Shareholder Analysis
6. Some Useful Process Tools and Techniques
7. Using the Tools and Summary
• Appendix 2 Project Planning Tools and Techniques
1. Introduction
2. Project Definition
3. Work Breakdown Structure
4. PDM Network (PERT Chart)
5. Task Summary Sheet
6. Milestone Summary Sheet
7. External Dependencies
8. Resource Summary
9. Cost Estimate
10. Project Programme/Gannt Chart
11. Work-To List
12. Amendments
13. Completion Report
14. Summary
• Appendix 3 Information and Communication Technlogy
1. Introduction
2. The Challenge
3. From Dumb to Smart and On to Client/server Networks
4. Electronic Data Interchange (EDI)
5. Document Image Processing (DIP)
6. Workflow and Groupware Software
7. Smart/Intelligent Agents and Neural Networks
8. When It All Goes Wrong
9. When It All Goes Right
10. The Use of Technology in the Re-engineering Process
11. Where next — The Multi-Media Communication 'Revolution'
12. Summary