Reengineering the Corporation

A Manifesto for Business Revolution

James Champy, Michael Hammer

Publisher: Nicholas Brealey, 1994

ISBN: 1-85788-056-0

Synopsis:

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Table of Contents:

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-1. A Note to the reader
0. Introduction
1. The Crisis That Will Not Go Away
2. Reengineering — The Path to Change
• Reenginnering Formally Defined
• Key Word: Fundamental
• Key Word: Radical
• Key Word: Dramatic
• Key Word: Process
• Example: IBM Credit
• Example: Ford Motor
• Example: Kodak
• What Reengineering Isn't
3. Rethinking Business Processes
4. The New World of Work
5. The Enabling Role of Information Technology
• Learning to Think Inductively
6. Who Will Reengineer?
• Leader
• Process Owner
• Reengineering Team
• Steering Committee
• Reengineering Czar
7. The Hunt for Reengineering Opportunities
• Choosing the Processes to Reengineer
• Understanding Processes
8. The Experience of Process Redesign
• The Redesign Session
9. Embarking on Reengineering
10. One Company's Experience — Hallmark
11. One Company's Experience — Taco Bell
12. One Company's Experience — Capital Holding
13. One Company's Experience — Bell Atlantic
14. Succeding at Reengineering
15. Questions that Readers Ask the Most
16. Epilogue