Resource Unit

Managing Development and Change

The Open University

Publisher: The Open University, 1996

ISBN: SUP37361-3

Synopsis:

Toggle Synopsis

Table of Contents:

Toggle Table of Contents

• Introduction
• Part 1 European Reflections: On Work and Culture
• Europe and the future of the United Kingdom
• The bottom line is not always the same
• Rich man, poor man
• The social role of money
• Money = liberty, choice
• Money = honour
• Money = safety
• Pre-money = barter
• Unemployment as a form of social control
• Concepts of work
• A spotlight on lunch breaks
• Lunch as metaphor
• Concepts of work and non-work
• The complexities of sport sponsorship
• National cultures and organizational cultures
• Part 2 The Legal Framework of Management
1. Introduction
2. The manager and the law
• Legal persons
• Crime
• Contract
• Torts
3. An outline of the legal system
• Legal rules
• Where to find the law
• Courts and Tribunals
• Beyond the English legal system
4. Contracts: general principles
• Remedies for breach of contract
5. Survey of management law
• Agency
• Sale of goods
• Consumer protection
• Employment contracts
• Health and safety at work
• Civil liability in respect of health and safety at work
• Central and local government agencies
• Data protection
• Intellectual property
6. The law in action
• Part 3 Interviewing Skills
• Skills of communication
• Questioning
• Listening
• Summarizing
• Checking understanding
• Giving and processing feedback
• Observing
• Using appropriate language
• Skills of presentation
• Establishing rapport
• Clarity
• Informing
• Skills of decision making
• Consulting
• Establishing facts
• Reflecting
• Analysing
• Evaluating
• Making judgements
• Part 4 Appraisal — Sample Documentation provided by Nuclear Electric plc