The Art of Successful Security Management

Dennis R. Dalton

Publisher: Butterworth-Heinemann, 1998

ISBN: 0-7506-9729-6

Synopsis:

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Table of Contents:

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• Part I Beginning the Journey to Successful Management
• Chapter 1: Security Management and the Art of Fly-Fishing
• Murphy’s Maxims
• Know Your Customers
• Develop a Reputation for being Proactive
• Seize the Moment
• Keep It Simple
• Establish Your Credibility Early On
• Respect the Individual
• Honor Thy Sponsor
• Write Only What You Would Want to read in The Berkley Barb
• Assume No Responsibility Unless You Run It
• Have a Person on the Way
• Empower Your People
• Empowerment
• Security Management and the Art of Fly-Fishing
• Finding the Right Spot – The Art
• Working the River – The Science
• Value-Added Opportunities
• Ten Ways to Demonstrate Added Value for External Providers
• Twenty Ways to Demonstrate Added Value for Resident Security Departments
• Summary
• Chapter 2: In Pursuit of Quality
• How Deming Views the Pursuit of Quality
• Develops a Strategy for Constant Improvement
• Adopt a New Paradigm
• Replace Mass Inspection with Employee Troubleshooting
• End the Practice of Awarding Contracts on Price Alone
• Promote Leadership and Institute Training
• Eliminate Hype and Quotas
• Remove Barriers and Promote Continuous Quality Improvement
• The Seven Deadly Sins
• Obstacles to Quality
• The Other Experts’ Point of View
• Best Practices – An Avenue to Quality
• Are You Getting the Job Done?
• Is the Service Being Delivered Effectively?
• Is the Service Being Delivered Efficiently?
• Insider Tips for Pursuing Best Practices
• Security Applications in Best Practices
• Other Techniques for Thriving
• Going the Extra Mile
• The Three-on-Four-Word Motto
• Employee and Business Enhancement Programs
• When Pursuing Quality Misses the Mark
• Company 1: A Major Manufacturer
• Company 2: A High-Tech Company
• Summary
• Chapter 3: Moving Beyond Customer Satisfaction
• The Value Matrix
• Defining Your Customers
• Developing a Rapid Response Strategy
• Pursuing Customer Satisfaction
• Developing Strategies for Cultivating Customer Loyalty
• The Customer-Supplier Gap
• Service Excellence Strategies
• Managing a Customer Relationship
• Managing the Transaction
• A Customer-Driven Approach to Quality Assurance
• Seven Critical Mistakes
• Summary
• Part One Summary
• Part II Today’s Security Manager – A New Approach
• Chapter 4: The Eclectic Manager
• The Emerging New Role for Security Managers
• Making the Transition from the Public Sector
• The New Perspective
• Changing Roles in Service Markets
• Models of Security Management
• The Resident Manager
• The Contract Provider as Security Manager
• The Nonsecurity Security Manager
• Summary
• Chapter 5: Busting the Commodity Syndrome
• The Commodity Syndrome
• Demand-Side/Supply-Side Cost Control
• The Demand Side
• The Supply Side
• Strategies for Commodity Busting
• Being Willing to Say No and Walk Away
• Developing Your Unique Selling Proposition
• Developing Your Strength and Continuously Playing to It
• Basch’s Hierarchy of Horrors
• Developing Vertical Markets
• Managing Programs for Added Value
• Summary
• Chapter 6: Establishing Your Collateral Value
• Defining Your Collateral Value
• Protecting Proprietary Property and Confidential Information
• Managing the Alliance
• Operationalizing Proprietary Information
• Assessing and Countering Threats to Proprietary Information
• Threat Analysis
• Primary Motivations for Stealing Critical Assets
• Defensive Strategies – Demonstrating Your Collateral Value
• Trade Secret First Aid
• Identifying Potentials for Loss
• Convincing Management to Keep a Secret
• Creating a Cost-Benefit Ratio
• Focusing on the Basics
• Managing the Panic
• Supplemental Value Contribution
• Corporate Secretary
• Facilities Management
• Other Supplemental Opportunities
• Summary
• Chapter 7: Competitive Intelligence – The Overlooked Collateral Value
• Exploring Competitive Intelligence
• Myths About Competitive Intelligence
• Competitive Intelligence Defined
• Why Your Company Needs Competitive Intelligence
• Gathering Intelligence
• The Security Specialist in Competitive Intelligence
• Competitive Intelligence and the Security Investigator: Comparable Characteristics
• Convincing Management to Adopt Competitive Intelligence
• Identifying Bad Data
• Summary
• Part Two Summary
• Part III The Collaborative approach
• Chapter 8: Pursuing Envisioned leadership
• Leadership Development and the Art of Distance Running
• What Is an Envisioned leader?
• Coyotes Are Procedural";" Roadrunners Are Experimental
• Coyotes Are Earnest";" Roadrunners Are Passionate
• Coyotes Are Resilient";" Roadrunners Are Resourceful
• Coyotes Are Smart";" Roadrunners Are Wise
• Coyotes Look Back";" Roadrunners Look Ahead
• Coyotes Operate from What They Want";" Roadrunners Operate from Who They Are
• Legendary Leadership
• The Five Stages of Corporate Moral Development
• Mentoring – Still Alive and Still Critical for Success
• The Support Cycle
• Avoiding Leadership Pitfalls
• Identifying the Wrong Problem
• Judging Ideas Too Quickly
• Stopping with the First Good idea
• Failing to ‘Get the Bandits on the Train’
• Obeying Rules That Don’t Exist
• Understanding and Implementing Employee Empowerment
• Summary
• Epilogue: Success in Today’s Corporate World