The Consultant's Tool Kit

High Impact Questionnaires, Activities, and How-To Guides for Diagnosing and Solving Client Problems

Mel Silberman

Publisher: McGraw-Hill, 2001 , 354 pages

ISBN: 0-07-136261-4

Synopsis:

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Ready-Made, High-Quality Consulting Tools That Help You Help Your Clients!

Today's busier-than-ever consultant needs intelligent tools and resources to speed up and simplify the process of working with clients. The Consultant's Tool Kit is here to help with a collection of 45 sophisticated team and organizational assessment questionnaires, team problem-solving activities, and how-to guides for diagnosing and solving client problems. Whatever the challenges facing you as a consultant — from showing your clients how to manage and lead change, to improving relationships between departments, to goal setting and planning — this book provides dozens of client-tested tools and solutions. You'll save hours of time and make your interaction with clients more effective.

Created by 45 top professionals in the consulting industry, many of the tools in this sourcebook are reproducible and can be easily downloaded from the web and customized to fit your client's eeds. Included are creative approaches to guiding a client in:

• Identifying performance problems
• Finding the right business strategy
• Creating effective teams
• Involving people in decisions that affect them
• Coaching employees through change
• Dealing with management resistance
• Stimulating creative thinking
• And much more!
  

Table of Contents:

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• Part I: Assessment Questionnaires to Study Your Client's Needs
1. Does Your Client's Business Strategy Make Sense?
   Gina Vega
2. How Motivating Is Your Client's Organization?
   Dean Spitzer
3. What Does a Team Need to Improve?
   Kevin Lohan
4. Is It a Learning Organization?
   Michael Marquardt
5. Does Your Client's Strategic Plan Give Them the Competitive Edge?
   Tom Devane
6. What Makes Teams Effective?
   George Truell
7. Why Isn't the Team Making Decisions?
   Janet Winchester-Silbaugh
8. How Do Your Client's View Their Organization's Performance?
   Scott Parry
   
9. What Needs Changing in Your Client's Organization?
   Ernest Schuttenberg
10. What Are Your Client's Leadership Competencies?
    Joan Cassidy
11. What Are Your Client's Coaching Strengths?
    Scott Martin
12. Have Your Clients Updated Their Job Requirements Recently?
    Gaylord reagan
13. Are You Making Affective Contact with Your Client?
    Hank Karp
    
• Part II: How-To Guides for Solving Your Client's Problems
14. How to Plan and Analyze Surveys
    David Chaudron
15. How to Make Appropriate Use of Four Organizational Assessment Tools
    Cathleen Smith Hutchinson
16. How to Coach Employees through Change
    Nancy Jackson
17. How to Initiate and Manage Change
    Nora Carrol
18. How to involve People in Decisions That Affect Them
    Stephen Haines
19. How to Motivate Others
    Brooke Broadbent
20. How to Move Your Client from Training to Performance Improvement
    Diane Gayeski
21. How to Develop Strategic Plans Based on Strategic Vision
    Marlene Caroselli
22. How to Identify Performance Problems in an Organization
    G. M. (Bud) Benscoter
23. How to Increase the Value of Performance Improvement Interventions
    Warren Bobrow and Kammy Haynes
24. How to Lead Effective Meetings
    Laura Bierema
25. How to Conduct a Performance Analysis
    Allison Rossett
26. How to Develop and Implement an Evaluation Strategy
    Susan Barksdale and Teri Lund
27. How to Move a Team from Stage to Stage
    Phil Lohr and Patricia Steege
28. How to Implement Performance Improvement
    Anne Marrelli
    
• Part III: Intervention Activities to Increase Your Client's Effectiveness
29. Probing Team Issues Before They Become Problems
    Brenda Gardner and Sharon Korth
30. Discussing Organizational Change
    Scott Simmerman
31. Dealing with Management Resistance
    Sharon Wagner
32. Solving a Team Puzzle
    Sivasailam "Thiagi" Thiagarajan
33. Interpreting Personality Differences
    Karen Lawson
34. Learning about Change
    Carol Harvey
35. Creating a Team-Building Olympics
    Jeanne baer
36. Stimulating Creative Thinking
    Ernest Schuttenberg
37. Gathering and Analyzing Data
    Cindy Bentson
38. Balancing Change and Stability
    Mike Milstein
39. Building Coaching Success
    Andrew Kimball
40. Making Meetings Better
    Susan Stites-Doe and Gary Briggs
41. Practicing Coaching Skills
    Doris Sims
42. Setting Ground Rules for Successful Teamwork
    Hariette Mishkin
43. Exchanging Expectations
    Stephen Hobbs
44. Enhancing Team Dialogue
    Malcolm Burson
45. Achieving a Positive Change Climate
    Vicki Schneider