The Knowledge Management Fieldbook

Wendi R. Bukowitz, Ruth L. Williams

Publisher: Prentice Hall, 1999 , 375 pages

ISBN: 0-273-63882-3

Synopsis:

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The Knowledge Management Fieldbook is a hands-on guide full of practical advice for managers wishing to implement knowledge management within their organizations.

Presented within a comprehensive, yet easy-to-use framework, this book facilitates quick references to specific areas of the knowledge management process, from information gathering, to facilitating internal knowledge sharing, to measuring the organizations knowledge assets.

Case studies, exercises, action agendas and self-assessment tools abound, giving managers a ground-level approach for tackling the challenges of knowledge management. Using compelling arguments, the authors demonstrate that managing knowledge assets is no longer a choice, but a necessity.

Table of Contents:

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1. How to use the Knowledge Management Fieldbook
• The scope of the fieldbook
• Knowledge management: why now?
• Who should use this book
• Organization of the Fieldbook
• Chapter structure
• Getting started with the Fieldbook
  
2. Knowledge Management Diagnostics
• Introduction and instructions
• Diagnostics and section scoring sheets
• Overall Scoring Sheet
  
3. Get
• Introduction
• Articulation
• Awareness
• Access
• Guidance
• Completeness
• Agenda for action
  
4. Use
• Introduction
• Permeability
• Freedom
• Agenda for action
  
5. Learn
• Introduction
• Visibility
• Habituation
  
• Agenda for action
6. Contribute
• Introduction
• Motivation
• Facilitation
• Trust
  
• Agenda for action
7. Assess
• Introduction
• Perspective
• Integration
  
• Agenda for action
8. Build and Sustain
• Introduction
• Direction
• Connection
• Recognition
• Reciprocity
  
• Agenda for action
9. Divest
• Introduction
• Forbearance
• Conversion
  
• Agenda for action
10. Looking Ahead: management through a knowledge lens