Understanding Structures and Cultures

The Capable Manager -- Book 7

The Open University

Publisher: The Open University, 1996

ISBN: 0-7492-4918-8

Synopsis:

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Table of Contents:

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• Session 1 Formal Organisational Structures
• Introduction
• 1.1 What is Organisational Structure?
• 1.2 Understanding Organisation Charts
• The Vocabulary of Organisational Structure
• 1.3 Forms of Organisational Structure
• 1.4 Recognising Structural Problems
• Summary and objectives
• Session 2 Informal Structures
• Introduction
• 2.1 Mechanistic and Organismic Structures
• 2.2 Political Structures
• Conflict and Politics
• Organisational Politics
• Networking
• What is Networking
• Entering Networks
• Choosing Which Networks to Join
• Negative Aspects of Networking
• 2.3 Career Structures
• What is a Career?
• Planning Your Career
• Summary and objectives
• Session 3 Organisational Culture
• Introduction
• 3.1 What is Organisational Culture?
• How Organisational Culture Manifests Itself
• Subcultures
• 3.2 Identifying Your Own Culture
• Types of Organisational Culture
• Work Hard/Play Hard Culture
• Bet-Your-Company Culture
• The Process Culture
• 3.3 The Impact of Organisational Culture
• Culture and Leadership
• Changing an Organisation’s Culture and Selection
• Changing an Organisation’s Culture
• Culture and Change
• Summary and objectives
• Session 4 A Quality Culture
• Introduction
• 4.1 Different Approaches to Quality
• Quality Control
• W. Edwards Deming
• Joseph M. Juran
• Philip B. Crosby
• 4.2 Total Quality Management
• What is TQM?
• Internal Customers
• 4.3 How Can TQM Help the Manager?
• Are You a Supplier?
• Is There a Quality Problem
• The Implications of a TQM Approach
• The Manager’s New Role
• The Negative Aspects of a TQM Approach
• 4.4 A Quality Culture — Video Case Study
• Summary and objectives
• Appendix An Awareness of International Culture
• Introduction
• A1.1 Ethnocentrism and International Diversity
• Electric Plugs and Sockets
• A1.2 What Is a Manager?
• The Anglo-Saxon Manager
• The German Manager: The Technocrat
• French Elitism
• The Soviet Heritage
• Sweden: First Among Equals
• A1.3 Getting a Feel for ‘National Culture’
• Is National Culture Driven by Language?
• Is National Culture Driven by Wealth?
• Belgium — Europe in Miniature
• A1.4 A Model for National Culture
• What is Culture?
• The Concept of Relationships: The Core Cultural Model
• The Model in the Context of Contemporary Europe
• Southern (Latin) Europe
• The ‘Capitalists’ of Europe
• Northern Europe
• Central and Eastern Europe
• Connecting the Model to the Clusters
• The Family Model
• The Corporatist Model
• The Universal/Individual Model
• The Network Model
• National Cultures Change
• Summary and objectives