Why I Hate Flying

Tales for the Tormented Traveler

Henry Mintzberg

Publisher: Texere, 2001 , 152 pages

ISBN: 1-58799-063-6

Synopsis:

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Endless waiting at check-in, security, and the boarding gate. Struggling to find space for your bag and your legs. Wrestling with your neighbor over an armrest. Relentless announcements.

And then there's the "food."

For thousands of passengers everyday flying is no laughing matter —except when Henry Mintzberg, once described by Tom Peters as "perhaps the world's premier management thinker" — turns his irreverent gaze to the practices of the airlines and airports. Travelling Fully-Fleeced Economy or Pampered Class will never be the same again.

As Canadian journalist Harvey Schachter wrote on reading Why I Hate Flying, "When Mintzberg heard John Cleese was teaching management, he decided to strike back."

A new breed of management writing has just arrived.

Table of Contents:

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• Thank Yous from the Thin Air
• Welcome Aboard, Ladies and Gentlement

1. Flying as a Transformational Experience
2. Programming the Pasengers
3. Getting Looped
4. Fully Fleeced
5. Points Payola

• ANA

6. Flying by Phone
7. "This Is Your Captain Screaming"
8. The Dangers of Flying Down Under
9. It's Time to Get Really Commercial
10. Reheating Quantity
11. Dealing with a "little problem"
12. Why I Hate Airports Even More

• ANNE

13. Rules for Designing the Perfect Airport
14. Genuinely Scrambled Management
15. Hope for Humanity?