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The Consultant's Scorecard
Rating: ********* (Outstanding)
Review:
I wish some of the most well-known consultant companies read the book and used it, so that I better could be sure that I got a good result out of them.
The "scorecard" in the title is only loosely connected to Kaplan & Norton's Balanced Scorecard, but it is useful anyway as a starting point on how to show or demand value form a consulting effort.
Recommended reading for practitioners (both consultants and buyers).